Legal Documents

Physical products include merchandise (t-shirts, face caps, stickers), vinyl records, and printed storybooks.

• All sales of physical products are final, except where an item arrives defective, damaged, or incorrect (i.e. not what you ordered).
• If you receive a defective, damaged, or incorrect item, contact us within 5 days of delivery at the email below, including your order number and photos of the item received.
• Where a claim is approved, we will offer, at our discretion, a replacement of the item or a full refund of the amount paid for that item, including original shipping costs where applicable.
• We do not accept returns or offer refunds for change of mind, incorrect size selection where sizing information was provided at checkout, or items that have been used, worn, or altered.

Digital products include full album downloads (MP3 and FLAC) and digital (PDF) storybooks.

• All digital product sales are final and non-refundable once the product has been made available for download or access, given the nature of digital goods.
• Exception: if a digital file is corrupted, fails to download, or is materially different from what was advertised, contact us within 5 days of purchase and we will provide a working replacement file or, where that is not possible, a refund.

• Event tickets are non-refundable, except where the event is cancelled or rescheduled by the organiser.
• If an event is cancelled, you will be offered a full refund of the ticket price.
• If an event is rescheduled, your ticket will remain valid for the new date. If you are unable to attend the rescheduled date, you may request a refund within 10 days of the reschedule announcement.
• We are not responsible for any additional costs you may incur (such as travel or accommodation) in connection with a cancelled or rescheduled event.

To request a refund under this policy, email us at support@mail.invermon.com with your order number, the reason for your request, and any supporting information (such as photos, for damaged or incorrect physical items). We aim to respond to all refund requests within 5 business days.

Approved refunds are issued to the original payment method used at checkout, processed via Paystack. Please allow 5–10 business days for the refund to reflect, depending on your bank or card issuer.

Nothing in this Refund Policy affects any statutory rights you may have under applicable consumer protection law in your country of residence, which cannot be excluded or limited by this policy.

Questions about this Refund Policy can be sent to: support@mail.invermon.com